Omnichannel Customer Support Associate (In-Store & Digital)

Bob's Discount Furniture; Riverside (CA); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Health insurance

401(k) Profit Sharing

Paid time off

Job summary

Bob’s Discount Furniture is seeking a Retail Customer Service Support Associate for the Bob Squad. In this omnichannel role, you’ll help guests in person, by phone, and online to ensure a smooth and satisfying shopping journey.

You’ll assist with orders, manage calls, and support store teams with a positive, service-oriented approach in a fast-paced retail environment. Flexibility and teamwork are essential traits for success.

Qualifications

• Strong customer service and communication skills.
• Ability to assist guests in person, by phone, and digitally.
• Proficiency with order systems and basic computer use.

Responsibilities

• Assist guests in-store, over the phone, and online to ensure a smooth shopping experience.
• Enter orders accurately and process payments using company systems.
• Support store teams and operations with flexible, multi-function duties.
• Resolve customer issues through problem solving and effective communication.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem solving

Positive mindset

Tech adaptability

Job description

Bob’s Discount Furniture is seeking a Retail Customer Service Support Associate for the Bob Squad. In this omnichannel role, you’ll help guests in person, by phone, and online to ensure a smooth and satisfying shopping journey.

You’ll assist with orders, manage calls, and support store teams with a positive, service-oriented approach in a fast-paced retail environment. Flexibility and teamwork are essential traits for success.