Omnichannel Customer Support Specialist - In-Store

Bob's Discount Furniture; Southington (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid time off (vacation/sick/holidays)

401(k) with company match

Pet Insurance

Life Insurance

Legal & Financial Planning resources

Tuition Reimbursement

Job summary

Bob’s Discount Furniture is seeking a Customer Service Support Associate to help guests across in-store, phone, and digital channels. You will assist with orders, payments, and store operations, delivering a friendly and efficient customer experience.

This is a full-time, in-store role with flexible retail hours. The ideal candidate communicates well, solves problems, and adapts to new systems while providing exceptional service daily.

Qualifications

• Strong customer service and communication skills.
• Experience in retail, call centers, or customer service is preferred.
• Willingness to learn store systems and POS software.

Responsibilities

• Assist guests in person, over the phone, and across digital channels to ensure a smooth shopping experience.
• Process orders and payments accurately using store systems.
• Support store teams with daily operations and customer inquiries.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem-solving

Positive mindset

Tech adaptability

Job description

Bob’s Discount Furniture is seeking a Customer Service Support Associate to help guests across in-store, phone, and digital channels. You will assist with orders, payments, and store operations, delivering a friendly and efficient customer experience.

This is a full-time, in-store role with flexible retail hours. The ideal candidate communicates well, solves problems, and adapts to new systems while providing exceptional service daily.