Omnichannel Customer Support Associate

Bob's Discount Furniture; Springfield (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

401(k) match

Pet insurance

Legal & financial planning

Tuition reimbursement

Workday training

Employee discount

Hourly pay $18

Job summary

Bob's Discount Furniture is hiring a Customer Service Support Associate – Bob Squad for an omnichannel in-store role. You will assist guests in person, on the phone, and online to ensure a smooth shopping experience.

We value problem-solving, empathy, and reliability. This full-time, in-store position requires flexibility to work retail hours and to support store teams across the customer journey.

Qualifications

• Customer-focused mindset with strong communication skills.
• Experience in retail or call centers is preferred.
• Flexibility to work in a retail schedule is required.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms to ensure a smooth shopping experience.
• Enter orders and process payments using support systems with accuracy.
• Support store teams and contribute to a positive, efficient customer journey.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem solving

Positive attitude

Tech adaptability

Tools

CRM system

Job description

Bob's Discount Furniture is hiring a Customer Service Support Associate – Bob Squad for an omnichannel in-store role. You will assist guests in person, on the phone, and online to ensure a smooth shopping experience.

We value problem-solving, empathy, and reliability. This full-time, in-store position requires flexibility to work retail hours and to support store teams across the customer journey.