Omnichannel Customer Support Associate

Bob's Discount Furniture; Charlotte (NC); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Paid vacation

401(k) match

Pet Insurance

Life Insurance

Tuition Reimbursement

Training & Learning

Job summary

Bob’s Discount Furniture is seeking a Customer Service Support Associate to join the Bob Squad. In this in-store, omnichannel role you’ll assist guests in person, over the phone, and online to ensure a smooth shopping experience.

You’ll help with orders, manage calls, support store teams, and use support systems with integrity, enthusiasm, and care. This is a full-time, in-store position with flexible retail hours.

Qualifications

• Must be at least 18 years old to be considered for employment with Bob’s
• Ability to work flexible retail hours
• Strong verbal communication, judgment, and customer service skills
• Basic computer proficiency and willingness to learn new technologies

Responsibilities

• Assist guests in person, over the phone, and online to ensure a smooth shopping experience
• Handle orders and manage calls; support store teams across channels
• Use support systems with accuracy and care to represent Bob’s with integrity

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem-solving

Tech-savviness

Customer service

Job description

Bob’s Discount Furniture is seeking a Customer Service Support Associate to join the Bob Squad. In this in-store, omnichannel role you’ll assist guests in person, over the phone, and online to ensure a smooth shopping experience.

You’ll help with orders, manage calls, support store teams, and use support systems with integrity, enthusiasm, and care. This is a full-time, in-store position with flexible retail hours.