Omnichannel Customer Care Associate

Bob's Discount Furniture; Saugus (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

National Medical, Dental, and Vision

Paid Vacation, Sick Days, Holidays, BD

401(k) Profit Sharing Plan

Employee discounts

Job summary

Bob’s Discount Furniture is seeking a Customer Service Support Associate to assist guests in person, on the phone, and digitally across the customer journey. This full-time, in-store role requires flexibility to work a retail schedule and focuses on accurate order entry, payments, and seamless service.

You will join a team that values empathy, integrity, and a positive attitude while using technology to deliver exceptional support and a satisfying shopping experience across channels.

Qualifications

• Must be at least 18 years old.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Enter orders accurately using support systems.
• Support store teams and contribute to a smooth customer journey.
• Handle transactions and payments as part of the service experience.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem solving

Positive attitude

Technology literacy

Job description

Bob’s Discount Furniture is seeking a Customer Service Support Associate to assist guests in person, on the phone, and digitally across the customer journey. This full-time, in-store role requires flexibility to work a retail schedule and focuses on accurate order entry, payments, and seamless service.

You will join a team that values empathy, integrity, and a positive attitude while using technology to deliver exceptional support and a satisfying shopping experience across channels.