Omnichannel Customer Care Specialist

Bob's Discount Furniture, LLC; Southington (CT); On-site; USD 20,000 - 28,000; Full time

Job summary

Bob’s Discount Furniture, LLC is hiring a Customer Service Support Associate - Bob Squad to assist guests in person, on the phone, and across digital platforms to ensure a smooth shopping experience. This full-time, in-store role requires flexibility to work a retail schedule.

You will handle orders, payments, and inquiries across channels, support store teams, and use our support systems. The position emphasizes empathy, problem solving, and a positive attitude in a fast-paced omni-channel

Qualifications

• Must be at least 18 years old to work in retail.
• Basic computer proficiency and willingness to learn new technologies.
• Ability to handle cash and process payments accurately.
• Strong verbal communication and customer service skills.

Responsibilities

• Assist guests in person, over the phone, and online to resolve questions and issues.
• Enter orders accurately and process payments using store systems.
• Support store teams and coordinate with other departments as needed.
• Maintain a positive, professional demeanor and multitask in a fast-paced environment.

Skills

Guest communication empathy

Omnichannel support

Order entry accuracy

Cash handling

Multitasking

Problem solving

Tech adaptability

Job description

Bob’s Discount Furniture, LLC is hiring a Customer Service Support Associate - Bob Squad to assist guests in person, on the phone, and across digital platforms to ensure a smooth shopping experience. This full-time, in-store role requires flexibility to work a retail schedule.

You will handle orders, payments, and inquiries across channels, support store teams, and use our support systems. The position emphasizes empathy, problem solving, and a positive attitude in a fast-paced omni-channel