Office Technician A

National Grid; City of Albany (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) plan

Vacation

Tuition assistance

Job summary

National Grid in Albany, NY is seeking an Office Technician A to perform administrative support duties under supervision. You will assemble, maintain and transcribe information, prepare time and mileage reports, and assist with orders and invoices.

The role requires a High School diploma, strong customer service, data entry skills, and experience with PeopleSoft, SAP, mainframe, and MS Office. Eligible candidates reside near Albany and can pass required skills testing.

Qualifications

• High School diploma or equivalent.
• Strong customer service experience with attention to detail.
• Ability to perform independent judgment and calculations.
• Experience handling administrative duties and data entry.
• Experience with PeopleSoft, SAP, Mainframe, and MS Office.
• Knowledge of filing systems and report preparation.
• Experience entering vacation/sick time, payroll, and handling calls.
• Ability to communicate with internal/external stakeholders.
• Residence near Albany, NY and ability to pass skills tests.

Responsibilities

• Assemble, maintain and transcribe information; prepare reports, correspondence and records.
• Prepare time and mileage reports; perform arithmetic computations.
• Check data for accuracy and assist with orders and invoices.
• Communicate with customers, agencies, and other departments.
• Update company records including maps and various reports.
• Receive/dispatch information and orders by phone/radio.
• Assist higher‑level employees as required.
• Create and maintain daily reports/maps for distribution.

Skills

Customer service

Attention to detail

Independent judgment

Data entry

Communication

Education

High School diploma or equivalent

Tools

PeopleSoft

SAP

Mainframe systems

MS Office Suites

Citrix Receiver/ARM FM Viewer

Job description

life insurance, sick time, tuition assistance, 401(k)

United States, New York, Albany

Sep 29, 2026

About us

We are presently seeking an Office Technician A for an opening in Albany, NY. In addition to a starting wage of $30.18 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more.

Under general supervision, to perform administrative support activities of various degrees of complexity, and to perform as required such duties as:

• Assemble, maintain and/or transcribe information from various sources, prepare and maintain reports, correspondence and records, forms, and orders
• Prepare time and mileage reports
• Make arithmetical computations; maintain statistical information
• Check data for accuracy and otherwise assist in completing various types of orders, reports, invoices
• Communicate with customers or their representatives, outside agencies, and other departments
• Update company records including but not limited to maps and various reports
• Perform administrative support activities associated with the tasks and responsibilities of the department
• Receive and dispatch information and orders in person and by telephone and radio
• Assist employees of higher grade as required

Qualifications

• High School diploma or equivalent
• Ability to handle duties that require independent judgment
• Ability to make arithmetical computations
• Prior experience in providing exceptional customer service while sustaining attention to detail required
• Experience with computer applications including but not limited to:
  • PeopleSoft, SAP and Mainframe systems for work orders
  • MS Office Suites
  • Citrix Receiver/ARM FM Viewer
• Prior experience handling administrative responsibilities is required
• Knowledge of utilizing record filing systems for document management
• Experience in entering vacation and sick time, payroll, copying, faxing, and answer incoming calls
• Experience in monitoring and dispatching emergency work
• Experience in printing and organizing daily reports/maps for distribution
• Ability to create queries, run and maintain various reports
• Prior experience working and communications with outside agencies and various internal and external stakeholders
• The successful candidate must reside in or proximal to Albany, New York
• Must pass pre-employment validated company test(s)
• Satisfactory completion of validated skills testing (keyboarding), as determined by the Company

Note: The progression from an Office Technician A, B, C will occur over a two-year period with one year spent at each level. The complexity of the duties shall increase in accordance with the department requirements and the training provided.

More Information

Hourly Rate: $32.03 per hour

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.