Consumer Representative A (Commercial Connections)

National Grid; Buffalo (NY); On-site; USD 45,000 - 64,000; Full time

Benefits offered by this job

medical

dental

life insurance

401(k) plan

vacation

tuition assistance

Job summary

National Grid in Buffalo, NY seeks a Consumer Representative A to support Commercial Connections. Starting wage is $39.62 per hour with comprehensive benefits including medical, dental, life insurance, 401(k), vacation and tuition assistance.

Role involves managing customer applications for new and upgraded electric service, and guiding end-to-end service delivery to meet or exceed expectations. The job emphasizes accuracy in tariff application, documentation, and timely communication with

Qualifications

• People with customer support experience in electrical service preferred.
• Ability to read and apply tariff rules to determine rates.
• Strong written and verbal communication skills.

Responsibilities

• Act as the primary contact for customer requests and trade allies.
• Respond promptly to resolve issues and ensure orders meet SLAs.
• Monitor work queues and review documentation for completeness.
• Determine tariff rules and prepare CIAC estimates and reconciliations.
• Coordinate and deliver service request agreements and related quotations.
• Communicate company expectations and required submittals clearly.
• Comply with company, function, and departmental policies.

Skills

Customer support

Communication skills

Organizational skills

Polyphase theory knowledge

Education

High School Diploma or equivalent

Job description

Job Responsibilities:

We are presently seeking 1 Consumer Representative A (Commercial Connections) for an opening in Buffalo. In addition to a starting wage of $39.62 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. Under general supervision in the Electric Connections department, to develop knowledge of, become familiar with, and assist in: the fulfilment of customer applications for new and upgraded electric service requests, general inquiries and special service requests in accordance with the Company's tariff, the active management of customer requests throughout the Company's end-to-end electric service delivery process in a manner that will need or exceed customer expectations.

Benefits:

• medical
• dental
• life insurance
• 401(k) plan
• vacation
• tuition assistance

• Act as the customer or trade ally's primary point of contact for assigned customer requests
• Respond timely and effectively to customers, trade allies and other business units to resolve issues and ensure actions and orders are fulfilled and delivered against service level agreements
• Actively monitor and maintain work queues and review customer documentation for completeness, in accordance with Company and Department policies, procedures and service level agreements
• Determine applicable tariff rules for assessing customer rates and cost responsibility; prepare flat rate Contribution in Aid of Construction ("CIAC") estimates and reconciliations
• Coordinate and deliver electric service request agreements, tariff forms and associated non-utility billing estimate quotations and reconciliation invoices
• Effectively communicate Company expectations, included but not limited to customer submittal requirements, easement requirements, construction payment responsibilities and estimated design, engineering and construction schedule timeframes
• Comply with all Company, Function, and Departmental Policies and Procedures

Job Qualifications:

• Degree in business, management, engineering, project management, technology or other related discipline; or at least 2 years of experience in customer support role (electrical distribution customer, design, project management construction roles preferred)
• High School Diploma or equivalent required
• Acceptable working knowledge of elements of polyphase electrical theory. The Company may require that the applicant demonstrate (via testing) that the employee does, in fact, possess the required level of knowledge
• Ability to effectively communicate in writing and verbally below groups
• Must maintain strong organizational skills and ability to track and maintain multiple tasks, determine priorities, follow procedures, and meet deadlines
• Ability to take personal responsibility for correcting problems promptly
• May be required to provide and use personal transportation subject to reimbursement on a milage basis, in which case the employee will be required to furnish evidence of automobile insurance coverage deemed satisfactory by the Company, and meet all Company requirements for driving at work.

$39.62/hr

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.