Office Technician A

National Grid; Town of Queensbury (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) plan

Paid vacation

Tuition assistance

Job summary

National Grid in Queensbury (Glens Falls) is seeking an Office Technician A to provide administrative support across a range of duties. The role involves data entry, report preparation, time and mileage reporting, and customer communications in a unionized environment.

You will work under supervision, progress through levels A to C over two years, and gain experience with SAP, STORMS, Mainframe, and MS Office while maintaining accurate records and daily reports.

Qualifications

• High School diploma or equivalent required.
• Ability to perform duties with independent judgment and accuracy.
• Experience with SAP, STORMS, and Mainframe systems as well as MS Office required.
• Prior administrative responsibilities and record filing knowledge preferred.
• Ability to enter vacation and sick time, payroll, and handle calls.

Responsibilities

• Assemble, maintain and transcribe information, prepare reports, correspondence, and records.
• Prepare time and mileage reports.
• Make arithmetical computations and maintain statistics.
• Check data for accuracy and assist in completing orders, reports, invoices.
• Communicate with customers, outside agencies, and other departments.
• Update company records and maps, maintain daily reports.

Skills

Customer service

Data entry

Attention to detail

Independent judgment

Arithmetic

Education

High School diploma or equivalent

Tools

SAP

STORMS

Mainframe

MS Office Suites

Job description

About the Position:

We are presently seeking an Office Technician A for an opening in Queensbury (Glens Falls). In addition to a starting wage of $31.03 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. Under general supervision, to perform administrative support activities of various degrees of complexity, and to perform as required such duties as:

• Assemble, maintain and/or transcribe information from various sources, prepare and maintain reports, correspondence and records, forms, and orders.
• Prepare time and mileage reports.
• Make arithmetical computations; maintain statistical information.
• Check data for accuracy and otherwise assist in completing various types of orders, reports, invoices.
• Communicate with customers or their representatives, outside agencies, and other departments.
• Update company records including but not limited to maps and various reports.
• Perform administrative support activities associated with the tasks and responsibilities of the department.
• Receive and dispatch information and orders in person and by telephone and radio.
• Assist employees of higher grade as required.

Note: The progression from an Office Technician A, B, C will occur over a two-year period with one year spent at each level. The complexity of the duties shall increase in accordance with the department requirements and the training provided.

Job Qualifications:

• High School diploma or equivalent
• Ability to handle duties that require independent judgment
• Ability to make arithmetical computations.
• Prior experience in providing exceptional customer service while sustaining attention to detail required
• Experience with computer applications including but not limited to:
  • SAP, STORMS and Mainframe systems for work orders
  • MS Office Suites
• Prior experience handling administrative responsibilities, is required
• Knowledge of utilizing record filing systems for document management
• Experience in entering vacation and sick time, payroll, copying, faxing, and answer incoming calls
• Experience in monitoring and dispatching emergency work
• Experience in printing and organizing daily reports/maps for distribution
• Ability to create queries, run and maintain various reports
• Prior experience working and communications with outside agencies and various internal and external stakeholders
• The successful candidate must reside in or proximal to Queensbury (Glens Falls), New York
• Must pass pre-employment validated company test(s).
• Satisfactory completion of validated skills testing (keyboarding), as determined by the Company.

Pay Rate: $31.03/hr

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.