Employee Services Assoc 2- Temporary

National Grid plc; City of Syracuse (NY); On-site; USD 34,000 - 49,000; Full time

Job summary

National Grid is seeking four Employee Services Associate 2 positions in Syracuse, NY. This temporary role lasts up to six months with an hourly wage of $30.03. Under supervision, you will handle HR-related inquiries, data updates, and incident management, while adhering to internal controls and SOPs.

Prior HR Services experience and a high school diploma are preferred. The role involves responding to inquiries by phone and email, processing HR transactions, and assisting with system testing and

Qualifications

• High School Diploma or Equivalent
• Prior experience in HR Business Services, Employee Services, HR/Payroll/Benefits Services preferred
• AAS Degree or 60 hours towards actively pursuing a BS/BA Degree (acceptable Degrees include but are not limited to: Management, Finance, Accounting, Education, Psychology, Business Administration) preferred.
• Applicant must successfully pass Company supported assessment (HireVue) and meet all performance expectations, as determined by the Company.

Responsibilities

• Research, troubleshoot, and resolve inquiries and issues in a timely manner
• Provide clients with accurate, consistent and timely responses regarding HR policies and procedures
• Respond to incoming inquiries via phone and email
• Escalate complex inquiries through documented escalation path
• Process transactions and data updates
• Perform data validation
• Assist with testing of system changes or upgrades
• Create/Manage/Resolve incidents/cases within designated case management tool(s)
• Facilitate knowledge sharing
• Scanning of documents and email management
• Assist on special projects as assigned

Skills

HR customer service

Data entry

Communication

Phone handling

Education

High School Diploma or Equivalent

AAS degree or credits towards BS/BA

Job description

We are presently seeking four (4) Employee Services Associate 2s in Syracuse, NY. This is a temporary position, lasting no longer than 6 months with an hourly wage of $30.03.

Under general supervision, perform administrative and basic duties including, but not limited to, the following:

• Research, troubleshoot, and resolve simple to complex inquiries, discrepancies and issues in a timely manner
• Provide clients with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, processes and procedures, with the goal to solve the question or issue at the first initial contact
• Respond to incoming inquiries via phone and email
• Escalate complex inquiries through documented escalation path
• Process transactions and data updates while ensuring data quality related, but not limited:
  • Join/Move/Leave (i.e. new hires, onboarding, transfers, separations, retirements, etc.)
  • Miscellaneous changes/updates to employee records
  • On-going maintenance of employee information
• Perform data validation
• Understanding and adherence to internal controls and SOPs
• Assist with testing of system changes or upgrades
• Create/Manage/Resolve incidents/cases within designated case management tool(s)
• Provide job shadow/on-the-job learning
• Facilitate knowledge sharing
• Scanning of documents and email management
• Assist on special projects as assigned

Qualifications

• High School Diploma or Equivalent
• Prior experience in HR Business Services, Employee Services, HR/Payroll/Benefits Services preferred
• AAS Degree or 60 hours towards actively pursuing a BS/BA Degree (acceptable Degrees include but are not limited to: Management, Finance, Accounting, Education, Psychology, Business Administration) preferred.
• Applicant must successfully pass Company supported assessment (HireVue) and meet all performance expectations, as determined by the Company.

Hourly Rate: $30.03 per hour

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it's everything we put into everything we do. It's our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It's all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.