Office Operations Leader - Projects & Client Coordination

Erx247; Hickory (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Erx247 is seeking an Office Manager to ensure the smooth, professional operation of a restoration branch. You will oversee administrative functions, support project and field teams, and maintain accurate documentation to keep jobs on schedule.

The role requires strong organization, attention to detail, and proactive problem-solving. You will serve as central communication hub, coordinating with clients, insurers, and internal staff to deliver high-quality service and branch success.

Qualifications

• High school diploma or GED and 1–2 years related experience; restoration experience preferred.
• Excellent customer service and timely communication with internal teams and customers.
• Ability to read instructions, memos, and correspondence.
• Clear, written and verbal communication; cross-department collaboration.
• Proficiency with Microsoft Office and job-management systems like Albi; Xactimate preferred.
• Ability to calculate materials and costs for budgeting support.

Responsibilities

• Manage day-to-day office operations and provide administrative leadership.
• Manage the AR process for projects, file maintenance, vendor lists, and past-due accounts.
• Ensure compliance with processes and regulatory requirements.
• Maintain project files including contracts, estimates, invoices, and insurance docs.
• Assist in reconciling project budgets and tracking expenses.
• Motivate, train, and retain administrative staff.
• Communicate effectively with clients and internal stakeholders.
• Coordinate with operational staff for scheduling and coordination.
• Work with customers, insurance companies, and third-party admins on administrative duties.
• Maintain standard operating procedures for office and admin functions.
• Ensure accurate job details in job management software timely.
• Other duties as assigned.

Skills

Customer Service

Communication Skills

Problem-Solving

Organization

Teamwork

Documentation

Detail-Oriented

Education

High School Diploma / GED

Tools

Microsoft Office

Albi

Xactimate

Job description

Erx247 is seeking an Office Manager to ensure the smooth, professional operation of a restoration branch. You will oversee administrative functions, support project and field teams, and maintain accurate documentation to keep jobs on schedule.

The role requires strong organization, attention to detail, and proactive problem-solving. You will serve as central communication hub, coordinating with clients, insurers, and internal staff to deliver high-quality service and branch success.