Restoration Office Operations Lead

Emergency Restoration Experts, LLC.; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Restoration Experts, LLC. seeks an Office Manager to ensure smooth operation of a Charlotte restoration branch, overseeing administrative tasks, supporting project and field teams, and maintaining accurate documentation to keep jobs moving on schedule.

The Office Manager serves as the central communication hub, driving service quality, coordinating scheduling, and ensuring compliance with processes to improve productivity and customer satisfaction.

Qualifications

• High school diploma or GED with 1–2 years related experience; restoration/construction experience preferred.
• Ability to communicate professionally with internal teams, customers, and suppliers.
• Clear written and verbal communication; collaborates across departments.

Responsibilities

• Manage day-to-day office operations and provide administrative leadership.
• Oversee AR for projects, job file maintenance, vendor lists, and past-due calls.
• Maintain project file integrity—contracts, estimates, invoices, and insurance docs.
• Assist in reconciling project budgets and tracking expenses.
• Motivate, train, and retain administrative staff.
• Communicate effectively with clients and internal stakeholders.
• Coordinate with operations staff for scheduling and coordination.
• Work with customers, insurers, and third-party admin on admin duties.
• Maintain/update standard operating procedures for office tasks.
• Ensure accurate job details are entered in the job management software.

Skills

Customer service

Communication

Problem solving

Organizational skills

Attention to detail

Teamwork

Vendor management

Education

High school diploma or GED

1–2 years related experience

Restoration/construction industry experience preferred

Tools

Microsoft Office

Outlook

Excel

Teams

Job management system (Albi)

Xactimate (preferred)

Job description

Emergency Restoration Experts, LLC. seeks an Office Manager to ensure smooth operation of a Charlotte restoration branch, overseeing administrative tasks, supporting project and field teams, and maintaining accurate documentation to keep jobs moving on schedule.

The Office Manager serves as the central communication hub, driving service quality, coordinating scheduling, and ensuring compliance with processes to improve productivity and customer satisfaction.