Customer Service Office Administrator

TEAM JOHNSON Cuyahoga, Portage, Summit, and Stark Counties; Hudson (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Stable, team-oriented company culture

Opportunity for growth

Supportive leadership and training

Job summary

Restoration Resources, Inc. is looking for a detail-oriented Compliance & Administrative Coordinator to support our operations team. You will review job documentation and assist customers, ensuring projects meet compliance standards.

This role requires strong organizational and communication skills to manage multiple priorities effectively in a fast-paced environment. Join us for meaningful work, stability, and the opportunity to grow within our team-oriented company culture.

Qualifications

• 2+ years of administrative, office, coordination, or customer service experience.
• Strong organizational and computer skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Review technician and field documentation for completeness and accuracy.
• Prepare digital job files to meet compliance requirements.
• Identify missing information and documentation gaps.

Skills

Organizational skills

Verbal communication

Written communication

Problem-solving

Customer service

Attention to detail

Tools

Xactimate

Symbility

Job description

At Restoration Resources, Inc., we help people and businesses recover from water, fire, mold, and other property disasters. Behind every successful project is accurate documentation, organized communication, and strong administrative coordination.

We are seeking a highly detail-oriented Compliance & Administrative Coordinator to support our operations team by reviewing job documentation, organizing digital files, assisting customers, and helping ensure projects meet insurance carrier and program compliance standards.

This is not a basic receptionist position.

This role is ideal for someone who:

• notices missing details others overlook,
• can solve problems independently,
• remains calm under pressure,
• and takes pride in getting things right.

If you are highly organized, confident in your abilities, and capable of balancing repetitive administrative work with fast-moving priorities, we would like to meet you.

What You’ll Do

This position plays a critical role in helping our projects move efficiently from emergency response through billing and completion.

Responsibilities include:

• Reviewing technician and field documentation for completeness and accuracy
• Preparing digital job files to meet insurance carrier and program compliance requirements
• Identifying missing information, inconsistencies, or documentation gaps
• Coordinating internally with operations, estimators, project managers, accounting, and subcontractors
• Entering and maintaining accurate customer and job information
• Answering incoming calls and assisting customers professionally and compassionately
• Managing multiple priorities while handling interruptions throughout the day
• Tracking job progress and following up on outstanding items
• Supporting billing and administrative workflows
• Assisting with office organization and daily administrative operations

What Makes Someone Successful in This Role

The right person for this position:

• Uses common sense and good judgment
• Is confident asking questions and solving problems
• Can handle repetitive tasks without losing focus or accuracy
• Is dependable and follows through consistently
• Can multitask and shift priorities quickly
• Communicates professionally with customers and coworkers
• Thrives in structured processes while adapting to changing situations
• Takes ownership instead of waiting to be told what to do

Qualifications

• 2+ years of administrative, office, coordination, or customer service experience
• Strong organizational and computer skills
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills
• Experience handling detailed documentation and data entry
• Ability to work independently while supporting a team environment

Preferred (But Not Required)

• Experience in restoration, construction, insurance, or property claims
• Familiarity with Xactimate, Symbility, or insurance-related software
• Experience managing digital files and compliance documentation

Why Join Restoration Resources?

• Stable, team-oriented company culture
• Opportunity to grow within a respected restoration organization
• Meaningful work helping customers during difficult situations
• Supportive leadership and training
• Fast-paced environment where your work truly matters