Client-Facing Project Manager – Restoration & Repairs

Erx247; Hickory (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus/Commission

Dental, Disability, Life, Medical and

Vision Insurance

401K Company Match

PTO – Paid Time Off

Company Phone

Fuel card for work-related travel

Job summary

Emergency Restoration Experts (ERX) is seeking a full-time Project Manager Repairs to lead restoration projects and nurture strong client relationships. You will address customer concerns and ensure resolution while coordinating with the field team.

The role requires excellent communication with homeowners and insurers, staying organized with project metrics, and maintaining scheduling discipline. Evening and weekend work may be required; a valid driver’s license is essential.

Qualifications

• Experience in project management for restoration/construction preferred.
• Excellent communication with homeowners and insurers.
• Ability to work evenings and weekends.
• Valid unrestricted driver’s license.
• Proficient in MS Office and CRM software.

Responsibilities

• Manage restoration projects and coordinate customer service at sites.
• Communicate effectively with homeowners and insurance adjusters.
• Act as secondary client representative on projects.
• Provide metrics on revenue, costs, collections, and workload.

Skills

Customer service

Relationship building

Time management

Communication

Negotiation

Travel readiness

Tools

CRM Software

MS Office

Job description

Emergency Restoration Experts (ERX) is seeking a full-time Project Manager Repairs to lead restoration projects and nurture strong client relationships. You will address customer concerns and ensure resolution while coordinating with the field team.

The role requires excellent communication with homeowners and insurers, staying organized with project metrics, and maintaining scheduling discipline. Evening and weekend work may be required; a valid driver’s license is essential.