Restoration Office Operations Manager

Emergency Restoration Experts, LLC.; Hickory (NC); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Emergency Restoration Experts, LLC. seeks an Office Manager to ensure the smooth operation of our restoration branch. You will oversee administrative functions, support project and field teams, and maintain thorough documentation to keep jobs moving on schedule.

You will serve as the central communication hub, ensuring high service levels and operational coordination. This role emphasizes detail, organization, and problem-solving to drive productivity and customer satisfaction at the branch.

Qualifications

• Education: High school diploma or GED, and 1–2 years related experience, or equivalent.
• Experience: Restoration or construction industry preferred.
• Customer service: Provide timely, professional communication with internal teams, customers and suppliers.
• Language: Read and comprehend instructions, memos, and correspondence.
• Communication: Clear written and verbal communication; cross-department collaboration.
• Computer/Technical: Proficient in Microsoft Office, especially Outlook, Excel, Teams; familiar with job management systems like Albi; Xactimate preferred.
• Mathematical: Basic algebra and volume calculations for budgeting and price comparisons.
• Problem-Solving: Troubleshoot and resolve issues with minimal supervision.
• Vendor relationships: Build and maintain relations to ensure timely deliveries and pricing.
• Vision: Ability to review documents and price sheets.

Responsabilités

• Oversee day-to-day office operations and provide administrative leadership.
• Manage AR process for projects and maintain job files; call on past-due accounts.
• Ensure compliance with processes and regulatory requirements.
• Maintain contracts, estimates, invoices, and insurance docs.
• Assist in reconciling project budgets and tracking expenses.
• Motivate, train, and retain administrative staff.
• Communicate effectively with clients and internal stakeholders.
• Coordinate with operations staff for scheduling and coordination.
• Liaise with customers, insurance companies, and third-party administrators.
• Update standard operating procedures for office functions.
• Ensure accurate job details are entered into job management software.

Connaissances

MS Office

Outlook

Excel

Teams

Albi

Xactimate

Customer service

Communication

Problem solving

Formation

High school diploma or GED

Outils

Albi

Xactimate

Description du poste

Emergency Restoration Experts, LLC. seeks an Office Manager to ensure the smooth operation of our restoration branch. You will oversee administrative functions, support project and field teams, and maintain thorough documentation to keep jobs moving on schedule.

You will serve as the central communication hub, ensuring high service levels and operational coordination. This role emphasizes detail, organization, and problem-solving to drive productivity and customer satisfaction at the branch.