Restoration Operations Lead — Office Manager

Erx247; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Erx247 is seeking an Office Manager to ensure smooth, professional operation of an on-site restoration branch in Charlotte, NC. You will support project and field teams, manage administrative functions, and maintain documentation to keep jobs on schedule.

The role requires attention to detail, strong organization, and problem-solving abilities, contributing to productivity, customer satisfaction, and branch success.

Qualifications

• High school diploma or GED; 1–2 years related experience or training; restoration/construction industry preferred.
• Customer service—timely, professional communication with internal teams, customers, and suppliers.
• Language Skills—read and comprehend simple instructions and memos.
• Communication—clear written and verbal communication across departments.
• Computer/Technical Skills—Proficient in Microsoft Office (Outlook, Excel, Teams); familiar with job management systems like Albi; Xactimate experience preferred.
• Mathematical Skills—to calculate quantities and costs for budgeting and price comparisons.
• Problem-solving—able to troubleshoot with minimal supervision.
• Vendor Relationship Management—to build relationships with suppliers and pro sales reps.

Responsibilities

• Manage day-to-day office operations and drive process improvements.
• Oversee AR processes for projects, maintain job files, and vendor lists.
• Ensure accuracy of program job scores and compliance with processes.
• Maintain project files (contracts, estimates, invoices, insurance).
• Assist in reconciling budgets, reviewing cost reports, and tracking expenses.
• Motivate, train, and retain administrative staff; coordinate with staff for scheduling.
• Communicate effectively with clients and internal stakeholders.
• Work with customers, insurers and third-party admins on administrative duties.
• Maintain and update standard operating procedures for office/administrative functions.
• Ensure accurate job details are entered into job management software promptly.

Education

High school diploma or GED

Tools

Microsoft Office

Albi

Xactimate

Job description

Erx247 is seeking an Office Manager to ensure smooth, professional operation of an on-site restoration branch in Charlotte, NC. You will support project and field teams, manage administrative functions, and maintain documentation to keep jobs on schedule.

The role requires attention to detail, strong organization, and problem-solving abilities, contributing to productivity, customer satisfaction, and branch success.