Office & Projects Operations Coordinator

Emergency Restoration Xperts (ERX); Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Restoration Xperts (ERX) in Charlotte, NC seeks an Office Manager to oversee daily office operations and support project and field teams. You will manage AR processes, maintain contracts and invoices, and ensure regulatory compliance while coordinating with clients, insurers, and vendors.

The role emphasizes accuracy, organization, and communication to drive branch productivity and high customer satisfaction.

Qualifications

• Education: HS diploma or GED with 1–2 years related experience in restoration or construction preferred.
• Customer service skills to communicate professionally with internal teams, customers, and suppliers.
• Clear written and verbal communication; ability to collaborate across departments.

Responsibilities

• Oversee day-to-day office operations and provide administrative leadership.
• Manage accounts receivable for projects and maintain job files.
• Coordinate with project and field teams to keep jobs on schedule.
• Maintain accurate contracts, estimates, invoices, and insurance documents.
• Assist in reconciling project budgets and tracking expenses.
• Guide and develop administrative staff to support branch productivity.

Skills

Customer Service

Communication

Problem-Solving

Organizational skills

Vendor Relations

Attention to detail

Teamwork

Education

HS Diploma or GED

Tools

Albi

Xactimate

Microsoft Office

Job description

Emergency Restoration Xperts (ERX) in Charlotte, NC seeks an Office Manager to oversee daily office operations and support project and field teams. You will manage AR processes, maintain contracts and invoices, and ensure regulatory compliance while coordinating with clients, insurers, and vendors.

The role emphasizes accuracy, organization, and communication to drive branch productivity and high customer satisfaction.