Restoration Office Manager - Lead Ops and Team

Wylander; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Sick leave

Electronics package

Job summary

Wylander is seeking an experienced Office Manager for a Brooklyn-based disaster restoration company. This role oversees daily office operations, supports field and administrative teams, enforces policies and SOPs, and helps maintain organization, accountability, and efficiency across the office.

The ideal candidate will have 5+ years of management experience in restoration, strong MS Office skills, and the ability to coordinate with field technicians and project teams.

Qualifications

• 5+ years of management experience in the restoration industry.
• Proficiency with Microsoft Office Suite and related software.
• Bilingual in English and another language.

Responsibilities

• Oversee day-to-day office operations to ensure efficiency and organization.
• Support field and administrative teams and enforce policies and SOPs.
• Monitor performance, attendance, and productivity, providing feedback.
• Coordinate with field technicians and project teams to supply information and resources.
• Maintain clear communication between management, office staff, field employees, customers, and vendors.
• Oversee records, data entry, reports, and other administrative duties.
• Assist with scheduling staff, jobs, meetings, and operational activities.
• Identify and resolve day-to-day issues, escalating larger problems when needed.
• Foster a professional, accountable work environment and support growth of the company.
• Collaborate with leadership to improve processes and increase efficiency.

Tools

Microsoft Office Suite

Xactimate

Job description

Wylander is seeking an experienced Office Manager for a Brooklyn-based disaster restoration company. This role oversees daily office operations, supports field and administrative teams, enforces policies and SOPs, and helps maintain organization, accountability, and efficiency across the office.

The ideal candidate will have 5+ years of management experience in restoration, strong MS Office skills, and the ability to coordinate with field technicians and project teams.