Office Operations Lead - Senior Care

Cornerstone Caregiving

Phoenix (AZ)

On-site

USD 47,000 - 58,000

Full time

2 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff, supervise scheduling, and manage administrative and operational functions. The role includes sharing on-call responsibilities with other managers and ensuring smooth office operations.

Reporting to the Operating Director, you will oversee client interactions, payroll notes, and staff performance. A strong background in leadership, sales and customer service is essential to drive growth and service

Qualifications

Minimum high school education; college degree preferred or equivalent experience.
Experience managing office staff and sales/customer service functions.
Proven ability to recruit, hire, and oversee staff in an office setting.

Responsibilities

Oversee and support office managers to ensure performance aligns with company standards.
Serve as primary liaison between the office and Home Base, including payroll notes and shift verification.
Handle client escalations, perform check-up calls, and conduct quality visits.
Ensure compliance with state-required supervisory visits.
Participate in on-call rotation and assist after-hours as needed.
Provide backup for client assessments when Operations Director is unavailable.