Operations Lead: Office & Client Care

Cornerstone Caregiving; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to lead the in-office staff, oversee scheduling, administrative and operational functions, and share on-call duties with other managers.

Reporting to the Operating Director, you will develop staff, maintain client and employee relations, and ensure state compliance while collaborating with Home Base. A high school diploma and admin/HR experience are required, with a valid driver's license and auto insurance.

Qualifications

• Associates or Bachelor's degree or equivalent with education/experience mix.
• Minimum two years’ experience as Administrator or in sales, customer service and HR in office settings.
• Valid driver license and proof of auto insurance.
• High school diploma or equivalent required.

Responsibilities

• Oversee and support office managers to ensure performance and alignment with standards.
• Serve as primary liaison between the office and Home Base including payroll notes and updates.
• Handle client escalations, conduct check‑up calls and quality visits.
• Ensure state required supervisory visits are conducted as needed.
• Participate in on-call rotation to assist after hours.
• Backup for client assessments when Operations Director is unavailable.

Skills

Proven leadership

Sales & business development

Autonomous work style

Tech-savvy

Recruitment & staffing

Communication & interpersonal skills

Google Workspace proficiency

Education

High school diploma or equivalent

Associates/Bachelor degree or equivalent mix

Valid driver's license

Auto insurance proof

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director to lead the in-office staff, oversee scheduling, administrative and operational functions, and share on-call duties with other managers.

Reporting to the Operating Director, you will develop staff, maintain client and employee relations, and ensure state compliance while collaborating with Home Base. A high school diploma and admin/HR experience are required, with a valid driver's license and auto insurance.