Senior Care Office Operations Lead

Cornerstone Caregiving; Scottsdale (AZ); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative, and operational functions. This role reports to the Operating Director and shares on-call responsibilities with other managers.

You will manage office personnel, liaise with Home Base for payroll notes and shift verification, handle client escalations, and ensure state-required supervisory visits are performed.

Qualifications

• High school diploma or equivalent.
• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience.
• Minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting.
• Valid driver’s license.
• Valid state required proof of auto insurance.

Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.

Skills

Leadership

Sales goals

Autonomous work

Google Workspace

Recruitment

Communication

Technology savvy

Education

High school diploma

Associates or Bachelor's degree

Valid driver’s license

Auto insurance proof

Tools

Google Workspace

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative, and operational functions. This role reports to the Operating Director and shares on-call responsibilities with other managers.

You will manage office personnel, liaise with Home Base for payroll notes and shift verification, handle client escalations, and ensure state-required supervisory visits are performed.