Office & Operations Lead — Assistant Director

Cornerstone Caregiving; Decatur (AL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative, and operational functions. You will share on-call duties and support the Operating Director in ensuring smooth operations.

The role requires managing a team, coordinating payroll notes and communications with Home Base, and handling client interactions to maintain high satisfaction. A strong leadership background is essential.

Qualifications

• High school diploma or equivalent
• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience; and minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting
• Valid drivers license
• Valid state required proof of auto insurance

Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary point of contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain excellent client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.

Skills

Leadership experience

Team management

Operations coordination

Communication skills

Google Workspace proficiency

Education

High school diploma or equivalent

Associates or Bachelor's degree

Valid driver’s license

Auto insurance proof

Tools

None

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative, and operational functions. You will share on-call duties and support the Operating Director in ensuring smooth operations.

The role requires managing a team, coordinating payroll notes and communications with Home Base, and handling client interactions to maintain high satisfaction. A strong leadership background is essential.