Operations Leader: Office & Client Experience

Cornerstone Caregiving; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving seeks an Assistant Operating Director to lead in-office staff, oversee scheduling, administrative and operational tasks, and share on-call duties with other managers. This role reports to the Operating Director and focuses on developing staff and maintaining high standards of service.

The position requires managing office personnel, coordinating with Home Base, handling client escalations, and ensuring state compliance.

Qualifications

• Minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting.
• High school diploma or equivalent required; associates or bachelor’s degree preferred.
• Valid driver’s license is required.
• Valid state proof of auto insurance is required.

Responsibilities

• Oversee and support office managers to ensure effective performance and alignment with company standards.
• Serve as liaison between the office and Home Base for payroll notes, shift verification, and other updates.
• Handle client escalations, conduct check-up calls, and perform quality visits to ensure client satisfaction.
• Ensure compliance with state standards through required supervisory visits.
• Participate in on-call rotation and assist after-hours needs.
• Serve as backup for client assessments when the Operations Director is unavailable.

Skills

Leadership

Sales goals

Autonomous work

Tech-savvy

Entrepreneurial mindset

Recruiting/oversight

Interpersonal skills

Google Workspace

Education

High school diploma or equivalent

Associates or Bachelor degree

Tools

Google Workspace

Job description

Cornerstone Caregiving seeks an Assistant Operating Director to lead in-office staff, oversee scheduling, administrative and operational tasks, and share on-call duties with other managers. This role reports to the Operating Director and focuses on developing staff and maintaining high standards of service.

The position requires managing office personnel, coordinating with Home Base, handling client escalations, and ensuring state compliance.