Office Leader: Sales & Operations Manager

EyeCare Partners LLC; Lansing (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

EyeCare Partners LLC is seeking an Office Manager to optimize the Total Patient Experience (TPE) and drive the sales and profitability of a designated ophthalmology/optometry office. You will lead daily operations, coordinate with clinicians, manage staffing and training, and ensure safety and compliance in a fast-paced healthcare setting.

The role emphasizes strong Excel/Office competencies, budgeting, and a focus on delivering exceptional patient care while supporting physicians and staff

Qualifications

• Industry related experience will be beneficial.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office including: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Skills

Office management

Team leadership

Customer service

Budgeting

Education

HSD or GED

ABO, NCLE, LDO could be preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC is seeking an Office Manager to optimize the Total Patient Experience (TPE) and drive the sales and profitability of a designated ophthalmology/optometry office. You will lead daily operations, coordinate with clinicians, manage staffing and training, and ensure safety and compliance in a fast-paced healthcare setting.

The role emphasizes strong Excel/Office competencies, budgeting, and a focus on delivering exceptional patient care while supporting physicians and staff