Ophthalmic Office Manager: TPE, Sales & Ops

EyeCare Partners; Kernersville (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

EyeCare Partners is seeking an Office Manager to oversee a single office location, driving Total Patient Experience (TPE) to maximize retail sales while meeting patients' medical needs. The role includes staff leadership, merchandising, inventory control, training and safety, with independent judgment over the office’s overall performance.

A Licensed Office Manager may require a State Optician’s License where applicable, and travel to other locations may be required to perform essential duties.

Qualifications

• Industry related experience will be beneficial.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.

Education

HSD or GED

ABO, NCLE, LDO could be preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Office Manager to oversee a single office location, driving Total Patient Experience (TPE) to maximize retail sales while meeting patients' medical needs. The role includes staff leadership, merchandising, inventory control, training and safety, with independent judgment over the office’s overall performance.

A Licensed Office Manager may require a State Optician’s License where applicable, and travel to other locations may be required to perform essential duties.