Office Manager: Patient Experience & Growth Leader

eyecarecenter, OD, PA; Elkin (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

EyeCare Partners is seeking an Office Manager to lead the daily operations of a clinical office, drive Total Patient Experience, and maximize revenue while supporting patients' medical needs.

You will supervise staff, manage scheduling, inventory, training, and safety, while ensuring HIPAA compliance and standard corporate policies across the site. This role requires strong leadership and operational oversight in a healthcare setting.

Qualifications

• Industry related experience beneficial.
• Management experience required.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Skills

Management experience

HR management

Team leadership

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

HIPAA compliance

Education

HSD or GED

ABO, NCLE, LDO preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Office Manager to lead the daily operations of a clinical office, drive Total Patient Experience, and maximize revenue while supporting patients' medical needs.

You will supervise staff, manage scheduling, inventory, training, and safety, while ensuring HIPAA compliance and standard corporate policies across the site. This role requires strong leadership and operational oversight in a healthcare setting.