Eye Care Office Manager: Patient Experience & Growth

EyeCare Partners; Florissant (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

EyeCare Partners is seeking an Office Manager to lead a location toward a world class Total Patient Experience while maximizing retail sales and supporting medical needs.

You will manage day-to-day operations, supervise staff, and ensure compliance with safety and regulatory standards across HIPAA and OSHA requirements. The role emphasizes coaching, budgeting, and cross-functional collaboration with physicians.

Qualifications

• HSD or GED required.
• ABO, NCLE, LDO could be preferred.
• Background check as required by state; proof of identity and right to work in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPAA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Skills

HR management

KPI scorecard

Team leadership

Education

HSD/GED

ABO/NCLE/LDO preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Office Manager to lead a location toward a world class Total Patient Experience while maximizing retail sales and supporting medical needs.

You will manage day-to-day operations, supervise staff, and ensure compliance with safety and regulatory standards across HIPAA and OSHA requirements. The role emphasizes coaching, budgeting, and cross-functional collaboration with physicians.