Ophthalmic Office Manager — Patient Experience & Growth

EyeCare Partners; Swansboro (NC); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners in the United States is seeking an Office Manager to lead the daily operations of a busy ophthalmology/optometry location. You will drive Total Patient Experience, oversee staff performance, inventory, scheduling, and safety compliance to maximize revenue and patient care.

The role requires strong leadership, excellent Excel/Office skills, and the ability to collaborate with physicians and staff while maintaining corporate standards and HIPAA guidelines.

Qualifications

• Industry related experience will be beneficial
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States
• High school diploma or GED required

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners in the United States is seeking an Office Manager to lead the daily operations of a busy ophthalmology/optometry location. You will drive Total Patient Experience, oversee staff performance, inventory, scheduling, and safety compliance to maximize revenue and patient care.

The role requires strong leadership, excellent Excel/Office skills, and the ability to collaborate with physicians and staff while maintaining corporate standards and HIPAA guidelines.