Office Experience Concierge

SPS North America Inc.; New York (NY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses for referrals

Job summary

SPS North America Inc. seeks a proactive Workplace Experience Ambassador to transform the office into a welcoming, seamless environment for clients, visitors, and employees.

You will be the morning welcome, the daily thoughtful touch, and the courteous farewell, blending hospitality with administrative coordination. This role combines client engagement, office services, and event support to create memorable in-office experiences and improve overall client satisfaction in a fast-paced corporate

Qualifications

• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization, and problem-solving skills.
• Tech-savvy, adaptable, and proactive in a fast-paced environment.
• Professional, discreet, and service-oriented with a polished demeanor.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism.
• Maintain client preference profiles to tailor experiences and surprise-and-delight moments.
• Provide information and arrange services, including transportation, local amenities, and dining experiences.
• Coordinate catering for meetings and events, ensuring high-quality presentation.
• Conduct regular floor walks to keep common areas clean, organized and welcoming.
• Gather and analyze client feedback to improve services and experiences.
• Be familiar with emergency procedures and guide clients and guests safely.

Skills

Hospitality

Customer service

Communication

Organization

Problem-solving

Proactive

Education

High School Diploma

Hospitality-related degree preferred

Job description

SPS North America Inc. seeks a proactive Workplace Experience Ambassador to transform the office into a welcoming, seamless environment for clients, visitors, and employees.

You will be the morning welcome, the daily thoughtful touch, and the courteous farewell, blending hospitality with administrative coordination. This role combines client engagement, office services, and event support to create memorable in-office experiences and improve overall client satisfaction in a fast-paced corporate