Guest Experience Concierge & Office Ops Pro

SPS North America; East Palo Alto (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Bonuses

Comprehensive Benefit Offerings

Job summary

SPS North America is seeking a friendly and professional Receptionist to be the first point of contact for guests and colleagues. You will manage the welcome experience, assist with telephony, and support facilities operations in a fast-paced corporate environment.

Your role emphasizes discretion, teamwork, and a polished appearance as you help maintain a high-standard front-desk operation across our California office.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of professional experience (Reception, Concierge, or High-end Retail/Hospitality strongly preferred).
• Comfortable with multi-line phone systems and MS Office; able to lift up to 40 lbs.

Responsibilities

• Greet visitors warmly and manage the digital guest log while following security protocols.
• Route global calls and handle sensitive inquiries with discretion.
• Issue badges and manage access cards for facility security.
• Cross-train in Mail Services, Hospitality, and Facilities Support to keep the office running smoothly.
• Support events and meetings by coordinating catering and room setup.
• Keep reception, barista, and pantry areas clean and stocked.

Skills

Customer-obsessed

Natural professional

Tech-savvy

Detail-oriented

Education

High School Diploma or equivalent

Job description

SPS North America is seeking a friendly and professional Receptionist to be the first point of contact for guests and colleagues. You will manage the welcome experience, assist with telephony, and support facilities operations in a fast-paced corporate environment.

Your role emphasizes discretion, teamwork, and a polished appearance as you help maintain a high-standard front-desk operation across our California office.