Office Experience Concierge

SPS; New York (NY); Sur place; USD 34 000 - 37 000; Plein temps

Avantages offerts par ce poste

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Referral Bonuses

Comprehensive Benefits

Résumé du poste

SPS is seeking a proactive Workplace Experience Ambassador to transform the office into a welcoming, seamless environment for clients, visitors and employees in New York. You’ll blend hospitality, admin coordination, and personalized service to create memorable in-office experiences.

In this role you’ll greet clients, coordinate catering and events, manage workspace, and gather feedback to drive continuous improvement while ensuring security and safety during emergencies.

Qualifications

• High School Diploma required, hospitality or related field preferred.
• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization, and problem-solving skills.
• Tech-savvy, adaptable in a fast-paced environment.
• Professional, discreet, and service-oriented with a polished demeanor.
• Hospitality or customer service certification is a plus.

Responsabilités

• Greet and welcome clients and guests with warmth and professionalism.
• Anticipate client needs and deliver personalized, thoughtful service.
• Maintain client preference profiles to tailor experiences and surprise-and-delight moments.
• Build lasting relationships and positively shape the office culture.
• Serve as the central point of contact for client requests, ensuring timely follow-up and resolution.
• Provide information and arrange services, including transportation, local amenities, and dining experiences.
• Support document scanning, printing, and office supply delivery.
• Coordinate catering for meetings and events, ensuring high-quality presentation.
• Assist in planning and executing office events, including setup, decorations, and guest management.
• Conduct regular floor walks to ensure common areas are clean, organized, and welcoming.
• Monitor and restock supplies, manage printers, and secure unclaimed print jobs.
• Maintain client lounges, reception areas, and shared spaces at a high standard.
• Gather and analyze client feedback to enhance services and improve experiences.
• Proactively identify areas for improvement and implement solutions.
• Be familiar with emergency procedures and guide clients and guests safely in emergency situations.
• Serve as a point of contact for client safety and well-being.

Connaissances

Client-facing

Hospitality

Communication

Organization

Problem solving

Tech-savvy

Proactive

Discreet

Service-oriented

Formation

High School Diploma

Hospitality degree or related field

Description du poste

SPS is seeking a proactive Workplace Experience Ambassador to transform the office into a welcoming, seamless environment for clients, visitors and employees in New York. You’ll blend hospitality, admin coordination, and personalized service to create memorable in-office experiences.

In this role you’ll greet clients, coordinate catering and events, manage workspace, and gather feedback to drive continuous improvement while ensuring security and safety during emergencies.