Office Experience Concierge

SPS North America; New York (NY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Bonuses

Benefits

Job summary

SPS North America seeks a proactive Workplace Experience Ambassador to transform the office into a welcoming, seamless environment for clients, visitors, and employees. You’ll be the morning greeting, the thoughtful touch throughout the day, and the courteous send-off at the end of the visit.

This role blends hospitality, admin coordination, and personalized service, ideal for someone who thrives on delighting others and helping teams operate smoothly in a fast-paced corporate setting.

Qualifications

• High School Diploma required; hospitality-related degree preferred.
• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization and problem-solving skills.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism
• Anticipate client needs and deliver personalized, thoughtful service
• Maintain client preference profiles to tailor experiences and surprise-and-delight moments
• Build lasting relationships and positively shape the office culture
• Provide information and arrange services, including transportation, local amenities, and dining experiences
• Support document scanning, printing, and office supply delivery
• Coordinate catering for meetings and events, ensuring high-quality presentation
• Assist in planning and executing office events, including setup, decorations, and guest management
• Conduct regular floor walks to ensure common areas are clean and welcoming
• Monitor and restock supplies, manage printers, and secure unclaimed print jobs
• Maintain client lounges, reception areas, and shared spaces at a high standard
• Gather and analyze client feedback to enhance services and improve experiences
• Be familiar with emergency procedures and guide clients and guests safely in emergencies

Skills

Hospitality mindset

Client service

Communication

Organization

Problem solving

Tech-savvy

Education

High School Diploma

Hospitality-related degree preferred

Tools

Printer management

Document scanning

Event coordination tools

Job description

SPS North America seeks a proactive Workplace Experience Ambassador to transform the office into a welcoming, seamless environment for clients, visitors, and employees. You’ll be the morning greeting, the thoughtful touch throughout the day, and the courteous send-off at the end of the visit.

This role blends hospitality, admin coordination, and personalized service, ideal for someone who thrives on delighting others and helping teams operate smoothly in a fast-paced corporate setting.