Office Experience Concierge

SPS North America; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefit Offerings

Job summary

SPS North America is seeking a proactive Workplace Experience Ambassador in Chicago to create a welcoming, seamless office experience for clients, visitors, and employees. You’ll greet in the morning, coordinate concierge services, and help manage events and workspace upkeep.

The role combines hospitality, administrative coordination, and personalized service, ideal for those who delight others and exceed expectations. Compensation reflects market rates for on-site client-facing roles.

Qualifications

• High School Diploma required, degree in hospitality or related field preferred.
• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization, and problem-solving skills.
• Tech-savvy, adaptable, and proactive in a fast-paced environment.
• Professional, discreet, and service-oriented with a polished demeanor.
• Hospitality or customer service certification is a plus.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism.
• Anticipate client needs and deliver personalized, thoughtful service.
• Maintain client preference profiles to tailor experiences and surprise-and-delight moments.
• Build lasting relationships and positively shape the office culture.
• Serve as the central point of contact for client requests, ensuring timely follow-up and resolution.
• Provide information and arrange services, including transportation, local amenities, and dining experiences.
• Support document scanning, printing, and office supply delivery.
• Coordinate catering for meetings and events, ensuring high-quality presentation.
• Assist in planning and executing office events, including setup, decorations, and guest management.
• Conduct regular floor walks to ensure common areas are clean, organized, and welcoming.
• Monitor and restock supplies, manage printers, and secure unclaimed print jobs.
• Maintain client lounges, reception areas, and shared spaces at a high standard.
• Gather and analyze client feedback to enhance services and improve experiences.
• Proactively identify areas for improvement and implement solutions.
• Be familiar with emergency procedures and guide clients and guests safely in emergency situations.

Skills

Hospitality experience

Customer service orientation

Communication skills

Problem-solving

Discretion

Professional demeanor

Education

High School Diploma

Hospitality degree preferred

Tools

Document scanning

Printing

Office equipment handling

Job description

SPS North America is seeking a proactive Workplace Experience Ambassador in Chicago to create a welcoming, seamless office experience for clients, visitors, and employees. You’ll greet in the morning, coordinate concierge services, and help manage events and workspace upkeep.

The role combines hospitality, administrative coordination, and personalized service, ideal for those who delight others and exceed expectations. Compensation reflects market rates for on-site client-facing roles.