Office Experience Concierge & Client Services Lead

SPS North America, Inc; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Career growth

Learning & development

Paid time off

Bonuses

Benefits package

Job summary

SPS North America, Inc. is seeking a proactive Workplace Experience Ambassador to transform the office into a welcoming and seamless environment for clients, visitors, and employees. You will greet guests, coordinate services, and help maintain a high standard of shared spaces.

This role blends hospitality, administrative coordination, and personalized service, ideal for someone who thrives on delighting others and going above and beyond to exceed expectations.

Qualifications

• High School Diploma required.
• Experience in client-facing or hospitality roles preferred.
• Strong communication and organizational skills required.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism.
• Anticipate client needs and deliver personalized, thoughtful service.
• Maintain client preference profiles to tailor experiences.
• Coordinate catering and events, setup and guest management.
• Support office services including document scanning, printing, and supplies.

Skills

Hospitality

Client service

Communication

Administration

Problem solving

Education

High School Diploma

Hospitality certification (nice-to-have)

Job description

SPS North America, Inc. is seeking a proactive Workplace Experience Ambassador to transform the office into a welcoming and seamless environment for clients, visitors, and employees. You will greet guests, coordinate services, and help maintain a high standard of shared spaces.

This role blends hospitality, administrative coordination, and personalized service, ideal for someone who thrives on delighting others and going above and beyond to exceed expectations.