Head of Workplace Experience & Concierge Services

SPS North America, Inc; Minneapolis (MN); Presencial; USD 36.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth

Learning & Development

Paid Time Off

Bonuses

Comprehensive Benefits

Descripción de la vacante

SPS North America, Inc is seeking a dynamic Workplace Experience Supervisor to lead four Concierge Associates and deliver a five-star workplace. You will oversee front-of-house operations, events, and facilities, coordinating with vendors and IT, while ensuring exceptional employee and client experiences.

The role emphasizes team leadership, event planning, and maintaining high presentation standards in a corporate office environment.

Formación

• Bachelor’s degree preferred, or equivalent professional experience.
• 3–5 years of experience in workplace experience, hospitality, concierge services, event management, or facilities coordination.
• Previous supervisory or team leadership experience required.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams); experience with workplace ticketing or room reservation software preferred.

Responsabilidades

• Team Leadership: Supervise, coach, and schedule four Concierge Associates; set best-in-class service standards, manage daily operations, and escalate service needs.
• Front-of-House Hospitality: Oversee daily concierge operations, support executive visits and VIP engagements, and enhance employee experience.
• Events & Meetings: Plan and execute corporate events, client functions, and internal activities; manage the master calendar and end-to-end logistics.
• Conference Room Operations: Ensure meeting room readiness and layout configurations; coordinate with IT for AV needs.
• Catering & Pantry: Coordinate catering orders, vendor logistics, and pantry operations.
• Facility Coordination: Perform floor walks and coordinate maintenance tickets with facilities/vendors.
• Inventory & Operations: Manage stock levels and inventory for office supplies and event materials.

Conocimientos

Team Leadership

Customer Service

Event Planning

Executive presence

Educación

Bachelor’s degree or equivalent experience

Herramientas

Microsoft Office Suite

Descripción del empleo

SPS North America, Inc is seeking a dynamic Workplace Experience Supervisor to lead four Concierge Associates and deliver a five-star workplace. You will oversee front-of-house operations, events, and facilities, coordinating with vendors and IT, while ensuring exceptional employee and client experiences.

The role emphasizes team leadership, event planning, and maintaining high presentation standards in a corporate office environment.