Workplace Experience Concierge

SPS-North America Opportunities - Not Externally Posted Board; New York (NY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS is seeking a proactive Workplace Experience Ambassador in New York to transform the office into a welcoming, seamless environment for clients, visitors, and employees.

You will greet clients in the morning, tailor experiences, and coordinate concierge services, events, and workspace management. This role blends hospitality, administration, and proactive service in a dynamic corporate setting.

Qualifications

• High School Diploma required; hospitality or related field preferred.
• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization, and problem-solving skills.
• Tech-savvy, adaptable, and proactive in a fast-paced environment.
• Professional, discreet, and service-oriented with a polished demeanor.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism.
• Anticipate client needs and deliver personalized, thoughtful service.
• Maintain client preference profiles to tailor experiences and surprise-and-delight moments.
• Build lasting relationships and positively shape the office culture.
• Serve as the central point of contact for client requests, ensuring timely follow-up and resolution.
• Provide information and arrange services, including transportation, local amenities, and dining experiences.
• Support document scanning, printing, and office supply delivery.
• Coordinate catering for meetings and events, ensuring high-quality presentation.
• Assist in planning and executing office events, including setup, decorations, and guest management.
• Conduct regular floor walks to ensure common areas are clean, organized, and welcoming.
• Monitor and restock supplies, manage printers, and secure unclaimed print jobs.
• Maintain client lounges, reception areas, and shared spaces at a high standard.
• Gather and analyze client feedback to enhance services and improve experiences.
• Proactively identify areas for improvement and implement solutions.
• Be familiar with emergency procedures and guide clients and guests safely in emergency situations.

Skills

Strong communication

Organizational skills

Problem-solving

Hospitality certification

Tech-savvy

Education

High School Diploma

Hospitality degree preferred

Job description

SPS is seeking a proactive Workplace Experience Ambassador in New York to transform the office into a welcoming, seamless environment for clients, visitors, and employees.

You will greet clients in the morning, tailor experiences, and coordinate concierge services, events, and workspace management. This role blends hospitality, administration, and proactive service in a dynamic corporate setting.