Office Experience Concierge

SPS; Washington (District of Columbia); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefit Offerings

Job summary

SPS is seeking a proactive Workplace Experience Ambassador in Washington, DC to create a welcoming, seamless in-office experience for clients, visitors, and employees. You’ll greet guests each morning, coordinate concierge services, and support events, catering, and workspace management while upholding a high standard of hospitality and professionalism in a fast-paced corporate setting.

This role blends hospitality, administrative coordination, and personalized service, offering growth

Qualifications

• High School Diploma required; hospitality or related degree preferred.
• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization, and problem-solving skills.
• Tech-savvy, adaptable and proactive in a fast-paced environment.
• Professional, discreet and service-oriented with a polished demeanor.
• Hospitality or customer service certification is a plus.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism.
• Anticipate client needs and deliver personalized, thoughtful service.
• Maintain client preference profiles to tailor experiences and surprise-and-delight moments.
• Build lasting relationships and positively shape the office culture.
• Serve as the central point of contact for client requests, ensuring timely follow-up and resolution.
• Provide information and arrange services, including transportation, local amenities, and dining experiences.
• Support document scanning, printing, and office supply delivery.
• Coordinate catering for meetings and events, ensuring high-quality presentation.
• Assist in planning and executing office events, including setup, decorations, and guest management.
• Conduct regular floor walks to ensure common areas are clean, organized, and welcoming.
• Monitor and restock supplies, manage printers, and secure unclaimed print jobs.
• Maintain client lounges, reception areas, and shared spaces at a high standard.
• Gather and analyze client feedback to enhance services and improve experiences.
• Proactively identify areas for improvement and implement solutions.
• Be familiar with emergency procedures and guide clients and guests safely in emergency situations.

Skills

Hospitality experience

Customer service

Communication

Problem solving

Tech-savvy

Professional demeanor

Education

High School Diploma

Hospitality-related degree preferred

Job description

SPS is seeking a proactive Workplace Experience Ambassador in Washington, DC to create a welcoming, seamless in-office experience for clients, visitors, and employees. You’ll greet guests each morning, coordinate concierge services, and support events, catering, and workspace management while upholding a high standard of hospitality and professionalism in a fast-paced corporate setting.

This role blends hospitality, administrative coordination, and personalized service, offering growth