Guest Experience Ambassador

SPS North America; Washington (District of Columbia); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses for referrals

Paid Time Off

Medical, Dental, Vision benefits

401k with matching

Job summary

SPS in Washington, DC is seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless environment for clients, visitors, and employees. You’ll greet in the morning, provide thoughtful service throughout the day, and help create an exceptional in-office experience.

Your duties include client engagement, concierge services, event support, workspace management, and continuous improvement, with emphasis on hospitality, communication, and

Qualifications

• High School Diploma required.
• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization, and problem-solving skills.
• Tech-savvy, adaptable, and proactive in a fast-paced environment.
• Professional, discreet, and service-oriented with a polished demeanor.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism.
• Anticipate client needs and deliver personalized, thoughtful service.
• Maintain client preference profiles to tailor experiences.
• Build lasting relationships and positively shape the office culture.
• Serve as central point for client requests, ensuring timely follow-up and resolution.
• Arrange services including transportation, local amenities, and dining experiences.
• Support document scanning, printing, and office supply delivery.
• Coordinate catering for meetings and events, including setup and guest management.
• Conduct regular floor walks, monitor supplies, and maintain shared spaces.
• Gather and analyze client feedback to improve services and experiences.
• Be familiar with emergency procedures and guide clients safely.

Skills

Communication

Organization

Problem-solving

Hospitality experience

Tech-savvy

Education

High School Diploma

Job description

SPS in Washington, DC is seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless environment for clients, visitors, and employees. You’ll greet in the morning, provide thoughtful service throughout the day, and help create an exceptional in-office experience.

Your duties include client engagement, concierge services, event support, workspace management, and continuous improvement, with emphasis on hospitality, communication, and