Client Experience & Office Concierge

SPS North America Inc.; Los Angeles (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS North America Inc. is seeking a Client Services Associate to elevate the office experience by delivering personalized client-centric services and robust administrative support.

You will work with the Experience Team to fulfill facilities and hospitality needs, acting as a one-stop shop to ensure client specifications are met with prompt, courteous service. In this role you will greet clients, build relationships, manage service requests, coordinate mail and office services, assist with

Qualifications

• High school diploma or equivalent is required. Associate or bachelor’s degree preferred, in hospitality a plus.
• Proven work experience in a client-facing role in a corporate or hospitality setting.
• Strong communication, interpersonal, and problem-solving skills.
• Professional appearance and demeanor.
• Ability to maintain confidentiality and discretion.
• Tech-savvy with the ability to adapt to various software and systems.
• Flexibility to work in a fast-paced and dynamic environment.
• Customer service or hospitality certification is a plus.
• Ability to be creative, problem solve and deliver strong results.
• Self-motivated, organized, and proactive.
• Strong organizational and collaboration skills.

Responsibilities

• Greets and welcomes clients, and guests with a friendly and professional demeanor.
• Fosters positive relationships with clients, understanding their unique needs and preferences.
• Proactively engages with clients, offering assistance and ensuring their comfort and satisfaction throughout their day.
• Creates and maintains client preference profile book for personalized service points.
• Executes on surprise and delight programming where applicable helping mold the office culture.

Skills

Communication skills

Interpersonal skills

Problem solving

Professional appearance

Discretion/confidentiality

Tech-savvy

Adaptability

Organizational skills

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred (hospitality)

Job description

SPS North America Inc. is seeking a Client Services Associate to elevate the office experience by delivering personalized client-centric services and robust administrative support.

You will work with the Experience Team to fulfill facilities and hospitality needs, acting as a one-stop shop to ensure client specifications are met with prompt, courteous service. In this role you will greet clients, build relationships, manage service requests, coordinate mail and office services, assist with