Office & Customer Support Assistant

Fish Window Cleaning - Edina; Edina (MN); Presencial; USD 38.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401(k)

401(k) matching

Free uniforms

Descripción de la vacante

FISH Window Cleaning in Edina, MN, is seeking an organized, dependable Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support.

This role focuses on supporting the office and management team while assisting with customer follow-up, scheduling, and light outbound outreach to generate and retain business.

Formación

• Friendly and professional with customers.
• Comfortable communicating by phone and email.
• Organized and detail-oriented.
• Able to learn new computer systems.
• Dependable and able to work independently.

Responsabilidades

• Answer incoming calls, check voicemail, and assist customers with routine questions.
• Enter and update customer, estimate, and job information in our system.
• Follow up with customers on open estimates and help move opportunities toward scheduling.
• Contact past and recurring customers with seasonal service reminders.
• Make occasional outbound calls to prospective commercial customers and help identify appropriate contacts.
• Assist with email outreach to residential and commercial customers.
• Help maintain organized and accurate customer and job records.
• Assist with scheduling and general office communication as needed.
• Research customer, business, or facility contact information when needed.
• Occasionally assist with simple residential or commercial estimates after training.
• Support recruiting, marketing, job postings, and other office projects as needed.

Descripción del empleo

Benefits:

• Paid time off
• 401(k)
• 401(k) matching
• Free uniforms

FISH Window Cleaning is seeking an organized, dependable, and customer-focused Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support.

This role is primarily focused on supporting the office and management team, while also helping generate and retain business through customer follow-up and light outbound outreach.

Responsibilities

• Answer incoming calls, check voicemail, and assist customers with routine questions.
• Enter and update customer, estimate, and job information in our system.
• Follow up with customers on open estimates and help move opportunities toward scheduling.
• Contact past and recurring customers with seasonal service reminders.
• Make occasional outbound calls to prospective commercial customers and help identify appropriate contacts.
• Assist with email outreach to residential and commercial customers.
• Help maintain organized and accurate customer and job records.
• Assist with scheduling and general office communication as needed.
• Research customer, business, or facility contact information when needed.
• Occasionally assist with simple residential or commercial estimates after training.
• Support recruiting, marketing, job postings, and other office projects as needed.

Ideal Candidate

• Friendly and professional with customers
• Comfortable communicating by phone and email
• Organized and detail-oriented
• Comfortable with basic sales follow-up and outbound calling
• Able to learn new computer systems
• Dependable and able to work independentlyWilling to take on a variety of office and customer-service responsibilities

Previous office, customer service, administrative, inside sales, or service-business experience is helpful.