Customer-First Office Support Specialist

Fish Window Cleaning; Minneapolis (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

401(k)

401(k) matching

Free uniforms

Job summary

FISH Window Cleaning is seeking an organized, dependable Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support. This role is focused on supporting the office and management team while helping generate and retain business through follow-up and light outbound outreach.

Responsibilities include answering calls, updating records, following up on estimates, and assisting with scheduling and outreach.

Qualifications

• Friendly and professional with customers.
• Comfortable communicating by phone and email.
• Organized and detail-oriented.
• Comfortable with basic sales follow-up and outbound calling.
• Able to learn new computer systems.
• Dependable and able to work independently.

Responsibilities

• Answer incoming calls, check voicemail, and assist customers with routine questions.
• Enter and update customer, estimate, and job information in our system.
• Follow up with customers on open estimates and help move opportunities toward scheduling.
• Contact past and recurring customers with seasonal service reminders.
• Make occasional outbound calls to prospective commercial customers and help identify appropriate contacts.
• Assist with email outreach to residential and commercial customers.
• Help maintain organized and accurate customer and job records.
• Assist with scheduling and general office communication as needed.
• Research customer, business, or facility contact information when needed.
• Occasionally assist with simple residential or commercial estimates after training.
• Support recruiting, marketing, job postings, and other office projects as needed.

Skills

Customer service

Phone communication

Organized

Detail-oriented

Outbound outreach

Office software

Job description

FISH Window Cleaning is seeking an organized, dependable Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support. This role is focused on supporting the office and management team while helping generate and retain business through follow-up and light outbound outreach.

Responsibilities include answering calls, updating records, following up on estimates, and assisting with scheduling and outreach.