Office Assistant - Staffing Support

Riverside Health; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health in Newport News, Virginia is seeking an Office Assistant - Staffing Support to help with patient intake and care coordination. You will check in/out patients, verify insurance, and maintain demographics in the registration system while delivering friendly, efficient service.

The role requires a high school diploma and at least 1 year of medical office experience; opportunities to float to other practices in the region may be available, supporting scheduling, referrals, and chart

Qualifications

• High School Diploma or GED required.
• 1 year Medical Office experience preferred.
• Experience using patient registration software is a plus.

Responsibilities

• Check-in and check-out patients in a timely manner.
• Verify insurance eligibility and collect payments as needed.
• Maintain patient demographics in the registration system.
• Greet patients and answer multi-line phone requests.
• Schedule/reschedule appointments and manage referrals.
• Prepare chart documentation (consents, receipts, visit summaries).
• Support other practices within the region as needed.

Skills

Customer service

Scheduling

Payment collection

Education

High School Diploma or GED

Tools

Patient registration software

Job description

## Office Assistant - Staffing SupportApply: Newport Square Professional Center - Newport News, Virginia: Full time: Posted Today: 2026-038505Newport News, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.* Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.* Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.* Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings. **Qualifications** **Education** * High School Diploma or GED, Minimum (Required) **Experience** * 1 year Medical Office experience (Preferred)