Office Assistant - Primary Care

Riverside Health; Hampton (VA); Presencial; USD 23 000 - 30 000; Tempo integral

Resumo da oferta

Riverside Health in Hampton, VA is seeking a friendly Front Desk Receptionist to support patient flow and registration across Riverside clinics. You will check in/out patients, verify insurance, enter demographics, greet guests, answer multiple phone lines, and help with referrals and scheduling.

The ideal candidate has a High School Diploma or GED, roughly 1 year of medical office experience, and strong customer service and communication skills.

Qualificações

• High School Diploma or GED required.
• 1 year medical office experience preferred.
• Strong communication and customer service skills.
• Ability to manage multiple phone lines and scheduling tasks.

Responsabilidades

• Check in and check out patients with accuracy.
• Verify insurance eligibility and maintain patient registrations.
• Greet patients, answer multiple phone lines, schedule/reschedule appointments.
• Process referrals and collect payments; print visit documents.
• Maintain reception area appearance and participate in team huddles.

Conhecimentos

Customer service

Phone etiquette

Scheduling appointments

Insurance verification

Cash handling

Data entry

Formação académica

High School Diploma or GED

Ferramentas

Registration software

Descrição da oferta de emprego

Hampton, VirginiaHiring Range$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewResponsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.What you will doEnsures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.QualificationsEducationHigh School Diploma or GED, Minimum (Required)Experience1 year Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.