Office Assistant - Staffing Support

Riverside Health; Virginia; On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health is seeking an Office Assistant – Staffing Support at Riverside Walter Reed Professional Center in Gloucester, VA. The role is full-time, on-site, with an hourly pay range of $16.80–$21.83.

Responsibilities include patient check-in/out, insurance verification, and accurate demographics entry. The ideal candidate will have a High School Diploma or GED and at least 1 year of medical office experience, with strong customer service, scheduling, and clerical skills.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Check in and check out patients in a timely manner.
• Verify insurance eligibility and update patient demographics in the registration software.
• Greet patients, answer multi-line phones, schedule/reschedule appointments, and prepare chart-related documents.

Skills

Customer service

Phone etiquette

Scheduling

Registration accuracy

Education

High School Diploma or GED

Job description

## Office Assistant - Staffing SupportApply: Riverside Walter Reed Professional Center - Gloucester, Virginia: Full time: Posted Today: 2026-038507Gloucester, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.* Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.* Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.* Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings. **Qualifications** **Education** * High School Diploma or GED, Minimum (Required) **Experience** * 1 year Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.