Office Assistant Medical ED

Riverside Health; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Brentwood Medical Center in Newport News, VA is hiring an Office Assistant Medical ED. The role involves confirming insurance eligibility, registering patients, and reconciliation in the registration software, while greeting patients and answering phone lines.

It requires attention to accuracy and compliance in a fast-paced clinic setting. Responsibilities include updating demographics, scheduling, referrals, chart prep, and providing information to patients.

Qualifications

• High school or equivalent (Preferred)
• Medical Office experience (Preferred)

Responsibilities

• Verify patients' demographics and insurance information and update as needed.
• Monitor daily schedule; schedule/reschedule appointments when necessary due to doctor availability or absences.
• Assist with patient check-in, greet patients, answer phones, and take messages.
• Process referrals, chart prep, and ensure charts are ready for visit.

Education

High school or equivalent

Medical Office experience

Job description

## Office Assistant Medical EDApply: Riverside Brentwood Medical Center - Newport News, Virginia: Full time: Posted Today: 2026-037300Newport News, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.* Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.* Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques. **Qualifications** **Education** * , High school or equivalent (Preferred) **Experience** * Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.