Office Assistant - Staffing Support

Riverside Health; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health in Newport News, VA seeks an experienced front desk associate to support patient intake, scheduling, and registration. You will welcome patients, verify insurance, collect payments, and manage appointments with a focus on accuracy and courtesy.

Strong communication, basic computer skills, and a year of medical office experience are preferred. This role involves interacting with patients and many departments to ensure smooth visits.

Qualifications

• Education: High School Diploma or GED (required).
• Experience: 1 year in a medical office preferred.
• Experience with patient registration software is a plus.

Responsibilities

• Check in and check out patients and verify insurance eligibility.
• Maintain patient demographics in the registration system.
• Greet patients and handle multi-line phone inquiries.
• Schedule/reschedule appointments and create referrals.
• Prepare visit-related documents and patient charts.
• Collect payments for appointments and balances as needed.
• Promote Riverside Care Difference through customer service.
• Assist with referrals and insurance authorizations when required.
• Keep reception area clean and participate in team huddles.

Skills

Customer service

Education

High School Diploma or GED

Job description

Newport News, Virginia Hiring Range $16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Completes check-in and check-out in a timely manner.
• Collects payments from patients regarding appointments, forms, or past due balances.
• Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
• Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Manages patient expectations with clear explanations.
• Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
• Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information.
• Obtains referrals or schedules referrals upon receipt from referring location.
• Ensures referrals are attached with an approved insurance authorization.
• Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.

Qualifications

Education High School Diploma or GED, Minimum (Required) Experience 1 year Medical Office experience (Preferred)