Office Assistant - Staffing Support

rivhs; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside in Newport News, VA is seeking a Medical Office Assistant to manage patient check-in/check-out, verify insurance eligibility, and maintain accurate registration data. The role also involves greeting patients, answering multi-line phone calls, scheduling appointments, and handling referrals and insurance authorizations as needed.

Ideal candidates will have a High School Diploma or GED and at least 1 year of medical office experience, with a strong focus on customer service and detail

Qualifications

• High School Diploma or GED required.
• 1 year Medical Office experience preferred.
• Strong customer service and communication skills required.

Responsibilities

• Check in and check out patients and verify insurance eligibility.
• Maintain patient registration and update demographics in the registration software.
• Greet patients, answer multi-line phones, and schedule/reschedule appointments.

Education

High School Diploma or GED

Job description

Newport News, Virginia

Hiring Range

$16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

• Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients.
• May be asked to float to other practices within the region providing support as needed.

What you will do

Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.

Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.

Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.

Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

High School Diploma or GED, Minimum (Required)

Experience

1 year Medical Office experience (Preferred)