Office Assistant - Staffing Support

Riverside Nursing Center of Thomaston; Newport News (VA); Sur place; USD 23 000 - 30 000; Plein temps

Résumé du poste

Riverside Health System in Newport News, VA, is seeking a patient services clerk to handle front-desk duties, check-in/out, verify insurance, and register patients accurately using our registration software. You will greet patients, answer multi‑line calls, schedule appointments, and assist with referrals while ensuring high-quality service and accuracy.

You may float to other regional practices as needed. The role requires a High School Diploma or GED and ~1 year in a medical office; prior

Qualifications

• High School Diploma or GED is required.
• 1 year of medical office experience preferred.
• Experience with patient registration and insurance verification is a plus.

Responsabilités

• Ensures patients' registration and demographics are correct and updated.
• Completes check-in/check-out in a timely manner and collects payments.
• Manages daily schedule and reschedules appointments as needed.
• Assists with referrals and maintains accurate insurance information.

Formation

High School Diploma or GED

Description du poste

Hiring Range

$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Newport News, Virginia

Hiring Range

$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What You Will Do

• Ensures all patients' registration and demographics information is correct and updated as needed. Completes check‑in and check‑out in a timely manner. Collects payments from patients regarding appointments, forms, or past‑due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.


• Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4‑part greeting and 3 rings or less guideline. Practices warm transfer and proper on‑hold techniques.


• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.


• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.