PRN Office Assistant - Staffing Support

Riverside Health; Newport News (VA); On-site; USD 22,000 - 29,000; Part time

Job summary

Riverside Health in Newport News, Virginia is seeking a PRN Office Assistant - Staffing Support to join our front desk team. You will handle patient check-in, verify insurance eligibility, complete registration, and assist with referrals and chart preparation while greeting patients and answering phone lines.

The role supports the office manager, schedules appointments, updates patient demographics, and maintains the reception area.

Qualifications

• Medical office experience preferred.
• High school or equivalent preferred.

Responsibilities

• Ensures patient registration and demographics information is correct and updated.
• Monitors daily schedule and assists with appointment scheduling and rescheduling.
• Greets patients, answers phone lines, and manages messages.
• Performs clerical chart prep, prints visit summaries and receipts.
• Identifies and reports potential compliance, insurance or billing anomalies.

Education

High school or equivalent

Job description

## PRN Office Assistant - Staffing SupportApply: Newport Square Professional Center - Newport News, Virginia: Part time: Posted Today: 2026-038509Newport News, Virginia**Hiring Range**$16.00 - $21.00/HourlyActual pay is determined by program, work commitment and business needs **Overview** The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.* Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.* Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques. **Qualifications** **Education** * , High school or equivalent (Preferred) **Experience** * Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.