PRN Office Assistant - Staffing Support

rivhs; Newport News (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

rivhs in Newport News, VA is seeking an Office Assistant to support the office manager. Responsibilities include patient registration, insurance eligibility verification, greeting patients, and answering phone lines.

Daily tasks cover scheduling appointments, entering demographics, creating referrals, chart prep, and handling mail. The role requires attention to compliance questions and clear communication with staff and patients.

Qualifications

• High school diploma or equivalent preferred.
• Medical office experience preferred.

Responsibilities

• Ensure patients' registration and demographics information is correct and updated.
• Monitor daily schedule and manage appointments.
• Obtain referrals and insurance information.
• Complete chart prep and print visit summaries and receipts.
• Report potential compliance concerns to the appropriate person.
• Maintain reception area appearance and cleanliness.
• Greet patients with eye contact and a friendly smile.

Education

High school or equivalent (Preferred)

Job description

Newport News, Virginia

Hiring Range

$16.00 - $21.00/Hourly

Actual pay is determined by program, work commitment and business needs

Overview

The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What you will do

Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor's illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.

Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Qualifications

Education

, High school or equivalent (Preferred)

Experience

Medical Office experience (Preferred)